Zona AI - Features

Features

Everything Your AI Agent Can Do

Comprehensive AI-powered tools to automate, optimize, and elevate your customer support operations.

Automatically creates, categorizes, and responds to support tickets. Reduces manual work by up to 80%.

Intelligent bot trained on your FAQ data. Handles repetitive questions 24/7 with human-like accuracy.

Works across email, web form, WhatsApp, Telegram, and chat widgets. Single unified inbox.

AI drafts contextual replies based on ticket history, knowledge base, and past resolutions.

Real-time emotion detection on every customer message. Flag frustration, urgency, and satisfaction instantly.

Forecast ticket volume, peak hours, and priority distribution. Plan staffing with data-driven insights.

AI evaluates urgency from language, history, and customer profile. Assigns priority automatically.

Real-time metrics on response time, resolution rate, customer satisfaction, and AI accuracy.

Intelligent assignment based on topic, department, language, and agent expertise. No manual triage needed.

AI identifies and merges duplicate tickets. Prevents teams from working on the same issue twice.

Complex issues automatically escalated with full context. SLA-based triggers ensure nothing falls through.

AI suggests relevant canned responses based on ticket context. Agents respond faster with consistency.

Train the AI on your specific data: past tickets, documentation, product specs, and support guidelines.

Full REST API for custom integrations. Connect Zona AI with your existing tools and workflows.

Supports English, Indonesian, and 10+ languages. AI detects and responds in the customer's language.

Custom-branded customer portal with your logo, colors, and domain. White-label option on Enterprise.

Start your free 14-day trial. No commitment, no credit card needed.